Terms of Service

1. Acceptance of Terms

By accessing or using Rich Rlephant Marketing Whatsapp API, you agree to be bound by these Terms of Service and all policies published by Meta Platforms, Inc. regarding WhatsApp Business Cloud API usage. If you do not agree to these terms, you may not use the platform.

2. WhatsApp Cloud API & Meta Compliance

All messaging activity on our platform must strictly comply with the WhatsApp Business Messaging Policy and Commerce Policy. Customers agree that:

• Messages may only be dispatched to recipients who have provided explicit, verifiable opt-in consent.
• Promotional templates must respect official Meta category guidelines (Marketing, Utility, Authentication).
• Users must honor opt-out requests (such as the STOP keyword) immediately.
• Spam, unsolicited mass cold broadcasts, deceptive communications, or content violating local laws are strictly prohibited and will result in immediate workspace termination.

3. Account Responsibilities & API Keys

You are responsible for safeguarding your login credentials, System User access tokens, and developer API keys. Any activity performed using your credentials is your sole responsibility. You agree to notify our security team immediately of any suspected unauthorized access.

4. Service Level & Availability

While we strive for 99.9% uptime, access to messaging services relies on upstream connectivity with Meta Platforms, Inc. We are not liable for outages, temporary message rate throttling, or template approval delays imposed by Meta’s global infrastructure.

5. Contact Us

For legal inquiries regarding these terms, please contact:
legal@richrlephant.com • DIFC Innovation Hub, Dubai, UAE.